We adhere to the Advice Quality Standard, the only sector-owned independently audited standard focusing on advice services.
Welcome to Citizens Advice Basingstoke
Basingstoke Citizens Advice is an independent and hardworking local charity providing FREE, confidential and independent advice to people in Basingstoke and Deane and surrounding communities.
We were founded in 1961 and we are a member of the national association of Citizens Advice.
Our aims
- To provide information and advice to everybody seeking help from us, whatever their enquiry involves, giving them the knowledge and confidence to overcome their problems and move forward with their lives.
- To provide a voice for people by researching and campaigning for changes in the law, influencing decision makers to significantly improve unjust and unfair policies and practices that affect people’s lives.
- To value diversity, promote equality and challenge discrimination.
Advice you can trust
Accountable: We are committed to providing reliable advice services that empower the public. People can be confident in our support, knowing that our services are quality assured. This assurance covers the operational practices of our charity and the advice services we deliver, driving consistently high standards in everything we do.
Leadership Self-Assessment - In our January 2024 audit we were awarded the highest possible 'Green' rating across all areas.
Advice with Casework in Housing (level D5.1), Employment and Telephone Services (national, regional and local telephone helplines).
National Citizens Advice Performance Quality continually monitors our advice, which includes monthly random checks.
Financial Conduct Authority (FCA) Consumer Duty for debt and money advice services.
We are externally audited through the Money and Pension Service (MaPS).
Our Values
- Trust, integrity and honesty
- Care and compassion
- Quality and professionalism
- Adaptable, moving with the times
- Client focused
- Appreciative and non-judgmental
Thank you to our funders and partners
Registered Office: Grove House, Lutyens Close, Chineham, Basingstoke, RG24 8AG
Charity Registration Number: 900116
ICO Number: Z4974590.
Authorised and Regulated by the Financial Conduct Authority FRN: 617502
Immigration Advice Authority Registration Number: N201400100
Private Limited Company Number: 2390927