A Basingstoke Case with National Influence: Henry

Issue: Switched to a Prepayment Meter

Whilst we have unparalleled statistical data, it is our clients’ stories that are most compelling and help to bring about change. When energy bills rose for everyone, those on prepayment meters were the first to notice the massive price-hikes as these customers usually pay a higher per-unit charge. Many energy companies were forcing clients with debts onto prepayment meters.

Henry is on a pre-payment meter and is diabetic, storing his insulin in his fridge. He did not understand that his supplier had switched him to a prepayment meter or how to ensure he had electricity. He was without power for days, ruining some of his insulin. His supplier has still not switched him over despite half a dozen phone calls and repeated assurances that they would.