Previous successes

In recent years we have campaigned successfully for changes that bring benefits to many people, not just those that seek our advice:

• A ban on the loyalty penalty in many markets which forced customers to shop around at the end of annual contracts.
• Introduction of the Energy Price Cap.
• Regulation of payday lending.
• A ban on forced prepayment meter installations – read more here about how the situation our client Henry found himself in helped us to influence national change.

Within the last year our campaign successes have accelerated:

• An increase in the Local Housing Allowance to bring it up to the 30th percentile of local private rents.
• Putting the Household Support Fund on a more sustainable footing.
• Regulation of Buy Now Pay Later finance companies.
• A reduction in the Universal Credit loan repayment rate.
• Improvements in sick pay entitlement.
• A reduced requirement for branded school uniforms.
• And most notably the Renters’ Rights bill has now passed. A campaign that took 6 years.

Whilst Citizens Advice is not solely responsible for these successes, no other campaigning organisation has comparable evidence.

Read more here on how our client Katie helped us to influence national change.